What it Really Means to Blow Stuff Up, The Service Profit Chain, and an Interview with Michelle Golden


Co-created by the CloudSolutions Alliance

Thanks to Sharra Chan of Orange Door, Inc. for introducing this month’s podcast!

Jason begins by telling us what it really means to blow stuff up. He and Greg discuss a recent blog article by Jason, in which Jason questions the legal structures and the conservative nature of most CPA firms. Greg then explains the service profit chain. It all starts with satisfied employees. Our brilliant guest Michelle Golden gives us a sneak peak into the topic and title of her new book and shares some stories about her career and marketing projects with CPA firms.


Mentioned in the THRIVEcast:

Putting the Service Profit Chain to Work
CPA Company vs. CPA Firm by Jason Blumer
Blumer & Associates, CPAs
CPA Practice Advisor
Joel Ungar
Herbert Kelleher, CEO of Southwest Airlines
Scott Cook, former CEO of Intuit
Purple Cow by Seth Godin
Tipping Point by Malcolm Gladwell
Jody Thompson, author of Why Work Sucks and How to Fix It
Deeper Weekend
Jim Collins
H&R Block
Golden Practices
Bernie Lietz and Bill Hubly of Corbett, Duncan, and Hubly
Ron Baker
Paul Dunn
Ric Payne
Mad Men
Rene Lacerte
AICPA Practitioners Symposium and  Tech + Conference
Jody Padar
Tom Hood
Mark Koziel

Produced by:

Shane McMullin of Ninth Hour Productions

About our guest: Michelle Golden

Michelle is a growth and profitability strategist. With her deep knowledge of firm operations and sharp observation skills to quickly grasp a firm’s nuances, she guides practitioners toward improved profitability and stronger, healthier cultures.

She focuses on strategic consulting and facilitation around long- and short-term planning, positioning and pricing, messaging, and communications (both online and off).

Michelle Golden

Growth Strategist

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