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I love planning Deeper Weekend. It is so fun to plan all the little surprises and details for our members and guests that make the trip to Greenville. And it’s my opportunity to interact with several vendors as the customer in a short period of time. That means I get to compare one customer experience to another. Some companies are a pleasure to work with. Others, not so much. And the good ones make the rest look pretty bad.
The truth is we like to feel good, and we like to work with people that make us feel good. We are emotional people, and no matter how reasonable we are, if we are frustrated by a vendor, we’ll stop working with them. No matter how nice the product or service is.
Let’s take the bartending business I hired for the welcome reception. (Might as well give them a plug – use Liquid Catering if you’re ever planning an event in Greenville!) I get the overall impression that they have their act together. When I contacted them initially, they immediately took control and told me how they operate. I knew the pricing for their packages, what was included, and when payments were due. They told me how I would go about choosing the drinks we would serve at our event. I know what time they will come set up at the venue. And I have worked with ONE person consistantly throughout the process. Read more
I know I say this every year, but I am really excited about Deeper Weekend this year. It’s my favorite three days of the year in Thriveal-land. Seeing old friends and meeting new ones is a joy to me. Really! I love it. It’s humbling that people come back each year, and we don’t take their commitment lightly. Everyone is busy and everyone has lots of options for where to spend their money. Traveling to Greenville to learn with this amazing group is a commitment, but we hope it’s one that pays off in big ways.
My job in Thriveal is to take care of our members. So I am glad that Deeper Weekend planning is a part of what I get to do. I get to make sure that Deeper Weekend is planned with Thriveal members in mind. We love our sponsors. We love our media friends. We love visitors. But Deeper Weekend is designed for the members. Still, don’t let that stop you from coming! Just know that you are risking a really strong desire to join Thriveal once you hang out with us for three days.
But for those of you who have registered, here are a few ideas about how to make the most of your time in lovely Greenville, SC this week. Let’s structure these ideas around the goals of Deeper Weekend. Jason will be sharing some of this at the Welcome Reception as well.
Goal #1 – To Build Community