Choose your favorite writer
As a business owner, you have a lot going on. And maybe you are trying to please a lot of people AND keep the lights on. That’s a lot of pressure. These rights are basic and maybe a little obvious, but a reminder never hurt. Maybe the reminder will help you remember to take care of yourself.
The right to say no – You don’t have to serve people whose numbers on caller ID make you cringe. You have the right to say no to a lunch appointment “just to catch up.” You have the right to say no to offering services you hate. You can say no with class, but sometimes you need to just say no.
The right to be paid for the value you provide – Your customers want access to you. Sometimes they really do have a quick questions. (And sometimes they say they have a quick question that is anything but quick.) I am not suggesting you send a bill for every phone call. I am suggesting you price in a way that makes you less frustrated when you get those kinds of calls. And that you stop working for free. Is your client paying for a tax return? Then why are you also cleaning up their accounting for the whole year? Get paid for the value you are providing. Read more
Leadership is scary business. Both for ourselves, and our customers. It means moving from where we are now, to some place new, some place unfamiliar, some place unexplored. Leadership is personal — you cannot lead a crowd, you can only lead persons, individual people. Business is scary leadership. Read more
“The reality remains that teamwork ultimately comes down to practicing a small set of principals over a long period of time. Success is not a matter of mastering subtle sophisticated theory but rather of embracing common sense with uncommon levels of discipline and persistence.
Ironically, teams succeed because they are exceedingly human. By acknowledging the imperfections of their humanity, members of functional teams overcome the natural tendencies that make trust, conflict, commitment, accountability and a focus on results so elusive.”
You know: the mastermind, who has the vision, and orchestrates all the pieces in a three-dimensional chessboard, to achieve a magnificent result. They are filled with sage wisdom, far-seeing insight, and a gut instinct that never errs. We watch with awe and aspire to one day be that person.
Might I humbly submit…they don’t exist. Or at least they are as rare as unicorns.
So why are our business structures built on this myth? Why do we have managers, or at least, why are they endowed with powers and expectations that far outstrip a realistic understanding of what they can accomplish? Is it helping, or hurting, to follow this accepted “professional” model?
But what would a world look like without managers anyways? Read more
ROWE has been taking a bit of a hit lately in the media. Companies like Best Buy and Yahoo have made bold moves to end their work at home options for employees. I have seen some people respond that ROWE did not work out like it was supposed to. As my friend Greg Kyte would say, I call BS.
I don’t think Best Buy or Yahoo! were ROWE at all. Because ROWE works. What fails is leadership.
For some reason, people think working away from an office is the same thing as ROWE. It’s not though. In fact, Jody Thompson and Cali Ressler have been trying to help us understand for a while that flexibility is the new F word. Just because you are not forced to be in an office from 8 to 5 Monday through Friday does not mean your are working in a ROWE. There may have been a lot of people both in an out of the offices of Best Buy and Yahoo not achieving results. Maybe they didn’t even know what results they were supposed to achieve! That’s a leadership problem. Let’s not blame ROWE. Read more