Transcript: We have been learning so much about conversations, how to construct those, how to have those. So this is a two-part series I want to do on conversations in service-based companies. If you need help with this, you can email us at [email protected]. We have a lot of programs and coaching we do to help people understand these things.

But in this first part, I want to talk about a numbered alert system. Just knowing where you are in a conversation is really helpful, so what we’re building right now is a one, two, three, four, five-numbered alert system about our conversation. The conversations in service-based companies are so murky, and you don’t often know where the other person is or where you are, or you’re making assumptions all the time based upon our past or experience that you just don’t know where you stand.

We’re trying to come up with a system that allows somebody to go, “Hey, we’re at a level-three conversation,” and that means a certain thing. As a firm, we’re creating and publishing what this alert system is. What does one mean and two, three, four? What does five mean as far as the conversation alert system? Five would be the worst. It’s like, “Oh my gosh, we’re blowing up. It’s emotional and everybody’s off at each other.” If people go, “Hey, I’m walking into a conversation number five,” everybody can know what that means, and we can come and support that person. So just a numbered system. We’re trying to come up with better ways to make our conversations more defined, more understanding.

What it’s going to do is just help us all stay on the same page. When we do that, we’re more clear and we can do our work better to serve our clients and make more money efficiently. This is part one about a conversation alert system, just defining what would it mean if you could tell somebody you were at a level-three conversation or four or five. We’re using a range between one and five, and we want to teach this to our team to help them understand. They could call out a number. We can all agree what number we’re on.
It sounds like an odd thing to try to define what conversation number you’re on, but conversations get off the rails so often, or people misunderstand each other asynchronously or over email or Slack or speaking. We just want a way to define our conversation so we can move forward and be successful.
Let us know if you need help, [email protected]. We’ll see you.