Provision Firm Survey

Directions for Survey

This survey is created so that you can provide us with anonymous feedback about the firm. None of your answers or feedback will be shared with the leaders/partners of the firm. Answer as honestly as you can. Please grade the positive statements below on a scale from 1 to 5, with 1 being ‘no way’ and 5 being ‘yes, definitely!’ The statements are designed so that all answers trending towards 1 indicates a negative view of that statement, and all answers that trend towards 5 indicates a positive view of that statement.

There are open-ended questions at the bottom of the form where you may give us additional information. You may email Jason and Julie if you have any other questions. [email protected] and [email protected]

We anticipate these questions will take about an hour to complete.

1. The Provision team loves to come to work each and every day.
2. The Provision team is not overworked.
3. The Provision team fully understands each of their roles, and are successful in accomplishing it, with a clear job description.
4. Kurt and Garth as the owners fully understand each of their roles, and are successful in accomplishing them.
5. The culture at Provision is such that team members never want to leave.
6. Provision is fully staffed and they have no need for new team members.
7. The Provision team is clear who their leaders are, and the leaders are clear who they are responsible to lead.
8. The leaders at Provision are trained how to lead as displayed by regular Manager meetings and offsite retreats and professional education.
9. The Provision team feels a strong accountability around the responsibility of the role they are required to fulfill.
10. The Provision team in Kampala is fully integrated into the firm and works with various departments in Provision to fulfill client work.
11. The Provision team in Kampala participates in regular recurring meetings with their Managers, department, and the overall team.
12. The Provision team in Kampala fully enjoys the culture at Provision.

13. Provision is great at providing our overall services.
14. Provision’s current services are consistent from year to year.
15. The Provision team has the opportunity to master the delivery of services.
16. Newly created or offered Provision services are heavily vetted and planned before being rolled into the team capacity and processes.
17. Provision delivery is enhanced by the ongoing management of our team’s resources and capacity.
18. Provision prices its services appropriately.

19. The Provision team is skilled enough to handle the clients we have.
20. Provision clients fully understand, and embrace, our value and purpose in serving them.
21. The Provision client base has historically been built in a sustainable way.
22. The Provision client base is being sustainably built for the future.
23. Provision clients are onboarded through a multi-step process in order to ensure they are good fits.
24. The Provision team has the ability to suggest the elimination of poor-fit clients each year.

25. The internal Provision processes are clear for each role in the firm.
26. Everyone knows and abides by the Provision processes.
27. The Provision processes help us serve our clients well.
28. The Provision team works well together on all of their defined processes.
29. Provision has principles and documented practices of work that fully guide how the team works, whether in the office or virtually.