In this episode of The Thrivecast, host Jason Blumer interviews change management expert Alice Grey Harrison, who brings 25 years of experience managing transformation in large professional service firms. Alice Grey opens with a fundamental insight: whether you’re working with 25 people or 20,000 people, change challenges remain the same because “we’re people.” She debunks the stereotype that accountants are uniquely change-resistant, explaining that humans naturally resist change regardless of profession. The conversation explores how change is non-linear, more like a spiral than a straight line, often involving unexpected setbacks that require strategic pivots, as illustrated through her real-world examples including complex software implementations.

Alice Grey introduces two key frameworks that drive successful change management. First, she discusses Change Response Styles—a scientifically validated diagnostic tool that identifies four main styles: secure, preoccupied, dismissive, and fearful. Understanding these different approaches helps leaders guide teams more effectively through transitions. Second, she emphasizes the critical importance of communication through her “content compass” concept, ensuring all leaders use identical language when discussing change initiatives. As she quotes George Bernard Shaw: “The single biggest problem with communication is the illusion that it has taken place.” For smaller firms, Alice Grey provides a practical framework anchored in mission, vision, and values, including creating clear “why” statements, demonstrating success through behavioral changes, and assigning dedicated project managers.

Looking ahead to the Deeper Weekend, conference in October, Alice Grey will present two sessions on change management, including hands-on experience with the change response style assessment and practical implementation strategies. She illustrates how even seemingly simple changes like software updates actually represent fundamental cultural shifts, transforming organizations from “follow the leader” cultures to ones requiring independent problem-solving.