Most clients pay us from January to December each year. We draft their fees monthly. Sweet cash flow! So every December, Julie and I go through client renewals with our clients. Though the renewal season is only a month, the process seems to take forever. Who will renew? Who will leave? Will someone step up their agreement with us? Will next year be short of this year in terms of monthly revenue? Yay, they doubled their contract! Wait, no they went back to what they had last year. Ugh. Honestly, it’s painful to walk through. For us and our team (since our technical team is paid a percentage of our revenue). But every year. Every year we make it through. We come out on the other side, and we learn something new, and we become a new firm from the process. We walk through scary places together, and we are a stronger team because of the trenches we found ourselves in. We’ve done our annual renewals like this for many years, and it’s honestly hard every year. Read more
Choose your favorite writer
I was interviewed on a podcast earlier this week. We got talking about risks and how risks can be structured in such a way that there’s no downside. I mean, there’s a downside — there has to be or it’s not really a risk — but the downside can have a big upside.
The trick is to align your risk taking with what you’re really all about, with your core values. By doing that, if you succeed, fantastic; and if you fail, you just earned a story that can be leveraged to build a robust culture. Read more
I don’t really like punk rock music, but I love punk rock’s ethos.
I don’t like the Ramones, and I don’t like Neil Diamond. But I’d proudly wear a Ramones t-shirt because of what they stand for, and I’d unhesitatingly burn all Neil Diamond merch because Neil Diamond songs are like hairballs in my ear canals.
I’m pretty much an HGTV design star. Not just because I put up crown moulding in my living room and master bedroom.¹ But also because I went to an interior design store once.
I LOVE THAT. Partly because, as I already established, I’m an HGTV design star, but also because who wouldn’t accept that challenge? Living in art is better than living in mindless acceptance of the default. I intentionally try to approach my home like an artist approaches some kind of art thing. Read more