Deeper Weekend 2014

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Greg Kyte 2Two years ago, I had Liberty Tax do my taxes. Bad Experience. Bad Pricing. They lost my children. Great dance opportunity.
This year I did it again, but this time I went to H&R Block to see how The Block would do. Over the span of my next three blog posts, I’ll to go in detail about H&R Block’s pricing, their customer experience, and their accuracy.¹


Greg HR Block


This post is the one about pricing. But first, I need to tell you how I got here. Read more

Greg Kyte 2I have some regrets in life. One regret is that I never bought a Herman Cain for president t-shirt.
Not that I ever supported Herman Cain. I just thought it would be funny to wear a shirt supporting a goofy dude who said some weird stuff, who was leading the polls and whose campaign suddenly and comically self destructed.

 Screen Shot 2016-08-08 at 12.02.43 PM

So this campaign season I was determined to not make the same mistake. Because like they say: Fool me once, shame on you. Fool me twice, shame on Trump. Read more

Greg Kyte 2I want to trust the AICPA.


But there was their obsessive push to get everybody to get the CGMA designation. When they launched the designation in 2012, all you needed was a check for $150 payable to the AICPA to prove your expertise in global management accounting. They wanted member buy-in, literally.


And it didn’t help the legitimacy of the AICPA’s push for the CGMA designation when the AICPA sent out emails reminding members to hurry and get the designation to prove that they are awesome at managerial accounting before they had to take a test to prove that they are awesome at managerial accounting. Read more

Other Thoughts

Greg Kyte 2Dress codes are simultaneously infuriating and amusing, like presidential candidates.


They were the topic for Jason, Caleb, and me on our last #WhatsNext in the Accounting Profession Blab. I thought it would be a fun, light topic, easy to make fun of, but not too deep. Turns out, dress codes are a quick path to the seventh circle of HR.


This week, I asked some friends who work at two different mid-size CPA firms to send me their company’s dress codes. And it turns out they are awesome.


For one company, under “Examples of Not Acceptable Attire” they listed “stirrup pants,” “bolo ties,” and “bathing suits.” Bathing Suits?! How the hell do bathing suits get explicitly banned on the dress code?


Audit Manager: “Hey, Rebecca, are you ready to head to the client’s office for … what the f**k?! Are you wearing a swimsuit?” Read more

REFM - Adrian Photo Square - CATOBI wonder if you’ll allow me a few moments for some experimental thinking — to explore with you an idea: what is the price of profit? (it may not be in the way you’re thinking.)


In a previous post, I ruminated on a different way to view what CPA firms do: we sell access to emotional, intellectual, and creative capacity. What this means to me is that we have care, smarts, and the ability to imagine, and that’s truly what our customers want from us. This is how we help them. These are not unlimited resources, however. We have only so much emotional capacity. You know what I mean if you’ve ever had that morning customer situation that completely zaps your energy for the rest of the day. We have only so much intellectual capacity. Has anyone out there been able to keep up with changes in all the dimensions of accounting, much less the other things we have to know to run a business? And we have only so much creativity capacity. The juice it takes to rollout new products, or help customers imagine solutions to their situations, can only run so long before it needs to be replenished.

Read more

Laboratory, Other Thoughts, Pricing