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Deeper Weekend 2014

Posts Categorized:

Customer Experience

Choose your favorite writer

  • Greg Kyte
    Greg Kyte
  • Jason Blumer
    Jason Blumer
  • Jon Lokhorst
    Jon Lokhorst
  • Melinda Guillemette
    Melinda Guillemette
  • Scott Kregel
    Scott Kregel

Would you get a tattoo of your firm’s logo? The logo of the firm you own or work for? I’m not talking about a tattoo on your forehead or neck or butt. I’m talking about a tattoo in a normal place like your shoulder or ankle or just above your butt.

 

People get tattoos of company logos all the time. People get Harley-Davidson tattoos so often it’s boring. I mean if you’re going to have a midlife crisis, at least put some thought into it. But people also get tattoos of some real weirdo corporate stuff like the guy who got a tattoo of the KFC Double Down and the guy with the Walmart tramp stamp. I’m pretty sure the KFC one was a paid stunt, and I’m confident the Walmart one was joke (and as a joke, it’s the definition of being committed to a bit). Read more

I was working with a firm owner recently, and we were exploring where his clients were really coming from. He has been growing, but he didn’t really have a website and he wasn’t really marketing. How can you grow if you don’t have a website, a logo, or participate in marketing activities? Similar question: why do some firms fail to grow when they do have a solid website, a logo, and participate in marketing?

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Greg Kyte 2Two years ago, I let Liberty Tax eff up my taxes. This year I allowed H&R Block to do it. In last month’s post, I wrote about H&R Block’s weird-ass pricing. Next month, I’ll tell you all about how hard their accuracy sucked. This post, however, is my story about the H&R Block customer experience.

 

But this is only my experience. H&R Block files millions of returns every year. So you can’t generalize based solely on one experience. But I will anyways because it’s fun to generalize based solely on one experience.

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Category:
Customer Experience, Taxes
Comments:
2

Greg Kyte 2Two years ago, I had Liberty Tax do my taxes. Bad Experience. Bad Pricing. They lost my children. Great dance opportunity.
This year I did it again, but this time I went to H&R Block to see how The Block would do. Over the span of my next three blog posts, I’ll to go in detail about H&R Block’s pricing, their customer experience, and their accuracy.¹

 

Greg HR Block

 

This post is the one about pricing. But first, I need to tell you how I got here. Read more