Most clients pay us from January to December each year. We draft their fees monthly. Sweet cash flow! So every December, Julie and I go through client renewals with our clients. Though the renewal season is only a month, the process seems to take forever. Who will renew? Who will leave? Will someone step up their agreement with us? Will next year be short of this year in terms of monthly revenue? Yay, they doubled their contract! Wait, no they went back to what they had last year. Ugh. Honestly, it’s painful to walk through. For us and our team (since our technical team is paid a percentage of our revenue). But every year. Every year we make it through. We come out on the other side, and we learn something new, and we become a new firm from the process. We walk through scary places together, and we are a stronger team because of the trenches we found ourselves in. We’ve done our annual renewals like this for many years, and it’s honestly hard every year. Read more
Choose your favorite writer
Have you read The 7 Habits of Highly Effective People by Stephen Covey? You have? That’s nice. But have you been to Stephen Covey’s house? No, you haven’t. I know you haven’t because I was there, and I didn’t see you.
Oh yeah. I spent several hours at Steve MF Covey’s house on December 15. I kept asking when I would get to meet him, and they kept saying, “he died in 2012.” Likely story.
Two years ago, I had Liberty Tax do my taxes. Bad Experience. Bad Pricing. They lost my children. Great dance opportunity.
This year I did it again, but this time I went to H&R Block to see how The Block would do. Over the span of my next three blog posts, I’ll to go in detail about H&R Block’s pricing, their customer experience, and their accuracy.¹
This post is the one about pricing. But first, I need to tell you how I got here. Read more