I was talking with a banker friend the other day about how his bank manages people using analytics. They produce lists of lenders periodically ranking everyone in the bank… from top to bottom.
I remember being judged by a number. Realization rates mean everything in CPA firms. I knew it was time to disrupt our profession. And I remember our purposes being to make money. Everything was centered around the bottom line. And when the bottom line is first, customers and your staff (now called team) are second.