Have you blown anything up lately? Like your phone system, or your tax season process, or some new software you had to install? Owners of CPA firms are risk averse business owners. I think we often seek to avoid pain, rather than trying new things. Because if you try enough new things, you will blow stuff up. There is no way around it. Avoiding risk and pain is really normal but if you want to change yourself, your firm and our profession, then you will have to go blow some stuff up.