When I ask CPAs about their biggest operational challenge, their answers are remarkably similar. Nearly all have to do with how to deliver less-than-stellar news involving employee performance.
One of my friends who leads a small CPA firm expressed regret about hiring a bright young man who just couldn’t seem to get the work done on time. When I asked the managing partner how he handled the issue, he said, “Well, I gave him a very harsh review at the end of the year.” “How’d he take it?”, I asked. “Not well. He seemed upset and confused, and yet still nothing has changed.”
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