· Dr. Richard V. Remigailo Jr. DMD LLC

Jason M. Blumer, CPA and the Remigailo Dental Practice Team

All pictures by Chris Rank of Rank Studios, LLC of Atlanta

The August Client Highlight is of Richard V. Remigailo, Jr., DMD, LLC in Atlanta, GA. We’ve been serving the Remigailo team for a couple of years now, and they have been a wonderful client to work with. Dr. Remigailo is at the top of his technical game, and is very interested in the productivity, profitability and efficiency of his practice. I’ve learned much from Dr. Remigailo!

Time for some Instruction!

As with all of our Monthly Client Highlights, we asked Dr. Remigailo to answer four questions for our blog:

1. What have you or your organization done to remain competitive and successful?

We have found success in forming caring relationships with our patients. We recently invested in building a brand new facility with all the most modern dental technology. Patients really love our new office but ultimately they need more than this. They need to know that we care about them as a complete person. We find that as our culture increasingly sees medical and dental care as a commodity, we can stand out by focusing on treating our clients like family. This requires taking more time with each patient. In order to do this, we have proactively structured our schedule to create time to listen to our patient’s needs and customize their treatment to achieve their goals.

Occasionally a patient will leave our practice because of a change in their dental insurance requiring them to use a larger dental clinic that is less expensive. More times than not, they will return to our practice and say, “I did not have a good experience at that big clinic. I felt like I was just a number to them and I had a different dentist every time I went. It is worth paying a few more dollars more to receive great dental care.”

We find that patients not only want “high-tech” but also “high touch” dental care.

2. What do you or your organization foresee as the greatest business obstacle in the near future?

The rise in unemployment and losses in the stock market are the biggest reasons patients have avoided or delayed dental treatment this year. Patients who are out of work and uninsured are unable to move forward with any major dental work. Many of our retired patients rely on their investment income to pay for any treatment outside of routine professional cleanings.

The possibility of an increasing tax burden, new federal regulations on small businesses, and changes in dental insurance reimbursement are also large concerns in controlling business costs in the future.

3. What do you enjoy most about your work?

I very much enjoy the friendships we form with our clients over time. Helping patients feel and look better and maintain the health of their teeth for their lifetime is very rewarding and I believe truly enhances their quality of life. Helping a new patient overcome their fear of dentistry and hearing them say, “I don’t know why I was so worried about that, it really wasn’t bad”, is always a highlight as well.

4. What has the Blumer firm done to assist you in furthering your business and its operations?

Jason and his team have always provided us with excellent management and tax advice. When we first started working with their firm a few years ago, Jason pointed out that we really didn’t need to pay them to generate the monthly reports that our previous accountant had provided because we could easily do it ourselves on Quickbooks. He helped us set that up and save a few hundred dollars a month by using our software effectively. I appreciate Jason’s progressive thinking and attitude that doing things best often means changing some of the old management paradigms.

When we built a brand new dental office last year, Jason and his team were instrumental in helping us maximize our tax deductions and depreciation of the building and equipment costs. It has been great to be able to refer several of my friends and colleagues to Jason for their accounting needs. Thanks for taking such great care of us Jason.