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	<title> &#187; Customer Service</title>
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		<title>Monday Morning Message</title>
		<link>http://thriveal.com/2008/08/11/monday-morning-message-4/</link>
		<comments>http://thriveal.com/2008/08/11/monday-morning-message-4/#comments</comments>
		<pubDate>Mon, 11 Aug 2008 12:38:27 +0000</pubDate>
		<dc:creator>thriveal</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Seth Godin]]></category>
		<category><![CDATA[whining]]></category>

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		<description><![CDATA[The web is a great equalizer. A tiny business can have a better website than a huge one. A tiny business can do better customer support than a big one. A tiny business can write a better newsletter than a big one. Maybe not for everyone, but everyone is for the big companies. The passionate minority is happy [...]]]></description>
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		<title>Three Entrepreneurial Phases</title>
		<link>http://thriveal.com/2008/07/03/entrepreneurial-phases/</link>
		<comments>http://thriveal.com/2008/07/03/entrepreneurial-phases/#comments</comments>
		<pubDate>Thu, 03 Jul 2008 15:42:07 +0000</pubDate>
		<dc:creator>thriveal</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[CPA firm]]></category>
		<category><![CDATA[Business Coaching]]></category>
		<category><![CDATA[Client "Wow" Process]]></category>
		<category><![CDATA[Customer Service]]></category>
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		<category><![CDATA[Thanksgiving Cards]]></category>

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		<description><![CDATA[I always enjoy my meetings with my business coach (see me in the picture to the left after a recent meeting &#8211; however, I don&#8217;t remember those clouds).  I&#8217;m always challenged because he keeps asking &#8220;why?&#8221;  It gets hard always answering that question, but I truly need it.
He mentioned a talk he did recently for [...]]]></description>
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