This past year our team undertook the effort to re-design our customer on-boarding process. We met and started brainstorming over some basic questions: What does the customer care about? What should they care about? Any and all items were noted up on our whiteboard wall. Read more
The omniscient manager.
You know: the mastermind, who has the vision, and orchestrates all the pieces in a three-dimensional chessboard, to achieve a magnificent result. They are filled with sage wisdom, far-seeing insight, and a gut instinct that never errs. We watch with awe and aspire to one day be that person.
Might I humbly submit…they don’t exist. Or at least they are as rare as unicorns.
So why are our business structures built on this myth? Why do we have managers, or at least, why are they endowed with powers and expectations that far outstrip a realistic understanding of what they can accomplish? Is it helping, or hurting, to follow this accepted “professional” model?
But what would a world look like without managers anyways? Read more
The problem of our age is too much choice.
Endless possibilities are endless. Technology lifts limits, but provides no direction. The land of opportunity is all potential.
The result: dissipated energy.
“A large part of the beauty of a picture arises from the struggle which an artist wages with his limited medium.” -Henri Matisse