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Deeper Weekend 2014

Episode 6

Dealing with Customer Complaints, ROWE, and an Interview with Jay Shepherd

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Show Notes:

Jason Blumer and Greg Kyte are back for the sixth episode of the THRIVEcast! Greg starts off by helping business owners see the upside of customer complaints. Listen to Greg tell you why complaints are good for your business and hear a few examples of his own. Jason explains what a ROWE is and a little of what it isn’t. Jason tells his team, “I trust you. I don’t care what you do.” At least as long as they get results. Jason and Greg interview Jay Shepherd about his new book, Firing at Will. Hear Jay’s opinions on hourly billing, hiring, firing, performance appraisals, and more. The book is highly recommended by Jason and Greg as a management handbook for every business owner.

Come see Greg in January at The Laughing Skull Comedy Festival!

Co-created by the CloudSolutions Alliance:
The THRIVEal +CPA Network and The CloudSolutions Alliance have made the THRIVEcast possible. Here’s a shout out to the CloudSolutions Alliance, which consists of SmartvaultFreshbooksFujitsuAvalara, and XCM Solutions.  Check them out!

Audio Engineering by:
Shane McMullin of Ninth Hour Productions

Contact Us:
twitter: @jasonmblumer @gregkyte @thrivealcpas
email: [email protected][email protected]
website: www.thriveal.com
Our Facebook page

This month’s guest: Jay Shepherd

Jay Shepherd is a writer and speaker focused on fixing workplaces so that individuals are free to do their best work. He is the author of Firing at Will: A Manager’s Guide, which is an unlawyerly handbook for management’s riskiest HR decision.

Listen at: Stitcher

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