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XCM Solutions, Inc. (a robust workflow product we use in our firm) conducted a research project last year to identify the differentiating factors between high and low performing firms.  Some of the findings are amazing and support the things THRIVEal firms have been doing all along.  We’ll check them out over the next 7 posts.  Click the image to the left to download a copy of the full report.

 

Habit #5: High Performers Invest Wisely in the Best Solutions for Each Function

High performing firms invest in technology solutions that are best for each particular task.  High performers seek out the best technology for their solutions and choose only best-of-breed.  They don’t settle, but make the commitment to seek out the best solutions for each important function in their firm.

Of note, truly high performing firms don’t simply settle for a single vendor strategy in their search for the right technology, but expect collaborative products to be built allowing them the best choice among products that integrate with one another.

Do you seek diligently for the right product or settle for what the first vendor salesperson peddles you?

XCM Solutions, Inc. (a robust workflow product we use in our firm) conducted a research project last year to identify the differentiating factors between high and low performing firms.  Some of the findings are amazing and support the things THRIVEal firms have been doing all along.  We’ll check them out over the next 7 posts.  Click the image to the left to download a copy of the full report.

 

Habit #4: High Performers Understand Increased Productivity is a By-Product of Empowering People

In this habit, its all about being paperless and efficient.  Technology makes people work better and smarter, not only replace them.  Workflow systems are a part of a smart firm and empower the team in the firm to work in smarter ways.

High performing firms see their abilities to go paperless as mission critical, and urged other firms to simply “just do it.”  It is now a must for empowering the growth of your firm.

Do you see technology as a way to empower your people?

Many clients of my firm know that the topic of pricing is one of my favorite topics during coaching sessions.  I love the intricacies, the intimacies and the behavioral aspects of pricing your customers.  I love digging into the processes of a company and matching the price to what is being delivered.  In the end, my clients win (and make more money) and the customer wins (and gets more value).

This love of pricing is why I like to see creative pricing models from other creative businesses (which my firm serves exclusively).  TEKSTartist was a recent find that intrigued me.  This dude creates images, or artwork, from the text of paragraphs or a string of text.  As described by TEKSTartist himself, “I create art by warping, twisting, stretching and distorting words into the very thing they are describing.”  And, dang, he is good too!  And he has some unique canvases.

My main interest is in the pricing of his 2012 project where he creates a piece of TEKSTart every day for the entire year in 2012 (an idea he got from his friend, Jason Sadler, who uses it for his sponsored T shirt advertising company).  Here is how the pricing works for this year long project: the first half of the year you can buy pieces of art he has produced himself.  The price for the piece you will buy on January 1 will be $1, and each day the art goes up by an additional dollar.  So the price of the piece you can buy on January 2nd will be $2, and so on.  The last half of the year are commissioned works you can ask him to TEKST for you.  These are sold, and continue to be priced, under the same pricing model as the first part of the year.

Again the pricing model intrigued me.  A few thoughts on the pricing of his work and this year long project (maybe you can apply some new techniques to your product or service).  Note some take-aways in bold:

1.  The prices really have nothing to do with the art itself.  Of course, I couldn’t sell my artwork online, so I know his work has appeal alone because it freakin’ rocks.  But essentially, he is adding an additional dollar to his art each day so price goes up just because.  Is each piece of art properly valued at a dollar more just because a day has elapsed?  Only your customers can decide that.  His ideas seems to be working.  You sell more than just what you sell.  Huh?  That is, you can apply premium prices to more than just the product itself – the user experience, the customer ‘touch’ service process, the delivery method, the speed with which you produce products, and anything else you can dream up can be priced (as long as customers find it valuable).

2.  The pricing model is a positioning and branding decision.  This may be one of his main reasons for doing it, but I’m not sure.  He is doing it to gain attention, and is publishing the idea just to let people know he is trying it.  He is making an interesting statement about his company and his art by simply doing something different than most artist.  Even if there were other TEKSTartists, they are probably still using traditional models to sell their artwork.  Just being different could make your product or service more valuable to the marketplace.  Experiment with this.  The way you sell is just as important as what you sell.

3.  He is pricing the different types of his work in different ways.  His own works are sold during the first half of the year, while the commissioned works (requests from customers) are sold in the latter part of the year.  This probably makes sense on two accounts: (1) he may have a lot of inventory to sell, so this was a good way to offload some of his own stuff, and (2) commissioned works are typically more costly if you ask an artist to create a special piece for you.  The commissioned works fall in the latter part of the year (the more expensive part of the year for his art), so he is making money on the commissioned pieces.  Don’t sell ALL of your work for the same price.  You could sell the same piece at different times for different amounts.  Ask the customer, do you want it now, or do you want it in one month?  The price will change depending on their answer.

4.  Selling art on a calendar basis has many customers built in.  Think birthday, anniversary, etc.  People are already buying special days, like September 14th and October 15th (these blocks on the Art Calendar have ‘sold’ written across them).  I imagine these are gifts for other people, though I’m unsure.  I’m shocked there are not more dates sold around December 25th.  Can you tie your product or service to a holiday or a calendar date?  Is your product special enough to be given as gifts?  Can you make it special enough to be given as gifts?

5.  This model has a ‘Buy Early’ undertone to it.  It’s obvious that the earlier you buy, the better deal you’ll get on the piece of art you want.  So, you better buy soon before the earlier blocks are all taken!  How can you take advantage of the ‘time is of the essence’ model of pricing your work?

6.  Creative pricing could earn you a great salary.  Who says the artist is starving now?  If I did my math correctly, the TEKSTartist will make $67,161 in 2012 if he sells out every calendar day.  Do you feel like you are not making a ‘living wage’ being an artist?  Maybe you should change how you sell, instead of what you sell.

7.  He has a no-haggle rule built right in to his product.  TEKSTartist has assigned a dollar value to each day of the year.  It’s understood that if you want his artwork on a certain day, then the price has already been predetermined.  If you want it cheaper, then you’ll have to buy an earlier day (if it’s available).  There seems to be no discussion on the pricing – the process has dictated that it is what it is.  Can you develop a process around your product where the price is predetermined in advance?  Developing pricing in advance gives options to the customers – and customers always seem to respond well to options.

 

Pricing is fun.  What say you?

Freakin’ Cloudsway (a hot new document management/accounting product going live soon) flew Jody Padar, myself and Greg Kyte out to SXSW to spend time with Kasey Bayne and the crew of Freshbooks at their ranch.  Our motto was “CPAs Gone Wild” and we cleared out a deck of loyal Freshbooks users when we started the live podcast taping (sorry about that).

Jason Blumer, Jody Padar, Greg Kyte, Tom Hood and Kasey Bayne

Here is the final report:

First stop was Greg Kyte’s big gulp and the purchase of the lottery ticket:

Jason rides the mechanical bull at SXSW:

XCM Solutions, Inc. (a robust workflow product we use in our firm) conducted a research project last year to identify the differentiating factors between high and low performing firms.  Some of the findings are amazing and support the things THRIVEal firms have been doing all along.  We’ll check them out over the next 7 posts.  Click the image to the left to download a copy of the full report.

 

Habit #3: High Performers See Technology as a Strategic Endeavor

In high performing firms, they see those in charge of technology as part of the leadership of the firm.  These firms see their technology investments as part of their strategic advantage.  According to the report (on the left), these kinds of firms are three times as likely to follow a strategic written technology plan to grow.

High performing firms don’t see technology as nuisance and a necessity, they see it as a prudent way to move their firm ahead of their competition.  Do you embrace technology and its ability to move you forward?

XCM Solutions, Inc. (a robust workflow product we use in our firm) conducted a research project last year to identify the differentiating factors between high and low performing firms.  Some of the findings are amazing and support the things THRIVEal firms have been doing all along.  We’ll check them out over the next 7 posts.  Click the image to the left to download a copy of the full report.

 

Habit #2: High Performers View Improvement as a Continuous Cycle

Though improvement is a common part of high performing firms, they see it as a continuous process.  They keep assessing where they are and how to change and continue improving.  They want “better” not necessarily “best.”  Do you keep wanting better?

XCM Solutions, Inc. (a robust workflow product we use in our firm) conducted a research project last year to identify the differentiating factors between high and low performing firms.  Some of the findings are amazing and support the things THRIVEal firms have been doing all along.  We’ll check them out over the next 7 posts.  Click the image to the left to download a copy of the full report.

 

Habit #1: High Performers Embrace Change

One difference between high performing and low performing firms is that they embrace change.  They are not only early adopters, but they find change to be a positive part of their lives.  These firms actually encourage innovation and put their team members in a place where they can truly innovate and embrace change without the fear of failure.

Failures will happen.  They are part of life.  Will they make you stronger as a firm or paralyze you with fear?

 

 

Listen to what went down in Chicago on February 8th and 9th:

 


 

IC Opportunities was an awesome experience. THRIVEal had a cool part to play by sponsoring the first ever Innovative Opportunities Award, which was presented to Sharra Chan of Orange Door, Inc. Orange Door is working hard to develop a true (not hosted!) online tax application. Changing a profession or any industry is hard work.  It takes commitment to a vision that you truly believe in.  It takes eyes to see opportunities that others have possibly overlooked.  It takes individuals and companies that are not scared to innovate and try new things.  This award recognizes that individual or company that has done hard things and truly made a difference in the profession of public accountancy.  With it, we say ‘Thank You’ for having the courage to blaze a trail that our profession can now follow.

 

Jody Padar, Sharra Chan, and Jason Blumer

Blow Stuff Up

 

Have you blown anything up lately?  Like your phone system, or your tax season process, or some new software you had to install?  Owners of CPA firms are risk averse business owners.  I think we often seek to avoid pain, rather than trying new things.  Because if you try enough new things, you will blow stuff up.  There is no way around it.  Avoiding risk and pain is really normal but if you want to change yourself, your firm and our profession, then you will have to go blow some stuff up.

A story: we got rid of our phone system a while back and started using our cell phones instead.  We just let an online PBX system route calls to our cell phones.  Sounds cool, but it didn’t work exactly right.  We are on Verizon and we found out later that Verizon doesn’t let us transfer calls between our team’s iPhones.  Not cool.  So if someone calls and we need to transfer the phone call, we have to tell them to call back.  Totally not cool.  That has made some people upset, understandably.

But I’m not going to stop blowing stuff up.  I won’t do it on purpose, but I will blow stuff up if it means growing my firm in the way that I feel is best for our firm, our team and our customers.  What have you blown up lately?

 

I love this video I found on Mailchimp!  The video is about jeans.  One of the most simple things in life that we wear everyday.  The owners of Raleigh Denim are disrupting how they make and sell jeans.  It’s a fascinating video about artisans – they call themselves “jean smiths”.  People who hand craft one jean at a time for the care of their customer.

Makes me think about the CPA profession, and our opportunity to become artisans for our customers.  I believe we can become more than just mass producers of tax documents, payroll transactions and paper producers.  But to do that, we have to slow down.  We have to slow down our growth and slow down who comes into our firms.  No more growth for growth sake.  We have to become problem solvers and we do that one customer at a time.  When we slow down, we will be able to serve one customer at a time, and hand craft numbers one customer at a time.

We can become number smiths.

 

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